Refund policy
We are committed to quality and your satisfaction.
Eligibility: Items must be unused, in original condition and packaging. Contact customer service within the stated return window to initiate a return.
Process:
Contact us at xuetom9@gmail.com with order number, product name and photos.
We’ll confirm return instructions and address.
After inspection, refunds are issued to the original payment method (typically within 5–7 business days after receiving and approving the return).
Shipping costs: If refund is due to our responsibility (defect, wrong item), return shipping is covered by us. If return for personal reasons, return shipping is the customer’s responsibility. Original shipping fees may be non-refundable.
Non-refundable situations: Used or damaged items (unless due to manufacturing defect), missing original packaging/accessories, or returns beyond policy timeframe.
Eligibility: Items must be unused, in original condition and packaging. Contact customer service within the stated return window to initiate a return.
Process:
Contact us at xuetom9@gmail.com with order number, product name and photos.
We’ll confirm return instructions and address.
After inspection, refunds are issued to the original payment method (typically within 5–7 business days after receiving and approving the return).
Shipping costs: If refund is due to our responsibility (defect, wrong item), return shipping is covered by us. If return for personal reasons, return shipping is the customer’s responsibility. Original shipping fees may be non-refundable.
Non-refundable situations: Used or damaged items (unless due to manufacturing defect), missing original packaging/accessories, or returns beyond policy timeframe.
